Quality politics

COTRAPORT SCCL’s quality policy is based on providing a QUALITY service, meeting the expectations of our clients and partners. COTRAPORT SCCL seeks to guarantee the quality of its services through the implementation of a Quality Management System based on the ISO 9001:2015 standard. This system also focuses on the continuous improvement of its effectiveness in order to comply with legal and regulatory requirements and the requirements mutually agreed upon with clients regarding the quality of its services.

To achieve this main objective, COTRAPORT SCCL establishes and adopts the following principles as the cornerstones of its Quality Policy:

– COTRAPORT SCCL’s organization orients all its activities toward meeting the needs of its clients, complying at all times with all requirements, including any applicable legal and regulatory requirements. Therefore, methods are established to continuously assess their level of satisfaction.

– The proper implementation of the Quality System is everyone’s responsibility and has the support and commitment of Management, promoting the use of a process approach and risk-based thinking.

– COTRAPORT SCCL guarantees the continuous improvement of our processes and services, reflected in innovation, ongoing employee training, and adaptation to both technological and social changes.

– Involve all COTRAPORT SCCL staff in the quality of our services, through the various established areas of responsibility.

– Guarantee the effectiveness of our teams and processes. The continuous improvement of our processes and services, reflected in innovation, ongoing employee training, and the company’s adaptation to both technological and social changes.

– Adopt the necessary measures, including awareness-raising, to address the environmental impact of climate change. This includes reducing paper use by automating our activities to prevent the depletion of natural resources, promoting responsible consumption, and properly managing our waste. We also commit to promoting and engaging in the use of sustainable fuels to reduce CO2 emissions.

We will also comply with the Legal and Regulatory Requirements to which COTRAPORT SCCL subscribes.

This Quality Policy is a commitment from COTRAPORT SCCL to our clients. Therefore, we ensure that this policy is understood, implemented, and kept up-to-date at all levels of the organization to meet the established objectives.

To achieve adequate compliance with the stated Quality Policy, the Organization is committed to communicating and periodically reviewing it, as well as complying with and enforcing the requirements of the Quality Management System.